Gujarat E-Nagar Urban Citizen Service
Gujarat is one of the leading states in implementing major e-governance infrastructure, policies and projects. The state's approach is often summed up as "Think Big, Start Small and Scale Fast".
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There are three key elements to Gujarat's e-governance initiative: responsiveness, transparency and accountability. At the state level, the eNagar portal was designed and developed for online citizen-centric services to urban local bodies.
The eNagar project provides citizens with a good range of services like online payment gateway facilities, soaps and establishment, complaints and grievances, birth, death and marriage registration, business tax, building permit, estate management, hall booking etc.
The eNagar project has changed the way citizens understand the administration. Regardless of his / her place of residence, the citizen can visit the online portal and complete all the payments, fees / taxes / charges, online registration and certification, etc., aimed at providing single point window fixing of general information and communication technology infrastructure by the government.
The District Collectorate directly represents the state government at the district level. This is where government policies and plans are implemented. Citizens of the district come in contact with the District Collectorate regarding any work. The collector ranks high in the hierarchy of the district administration. Thus, the main objectives of the Collectorate as the central pillar of the district administration are as follows.
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The objective is to have a cost effective, transparent and scalable web based citizen centric service and back office operation network that can be accurately distributed and customized for further copying across municipalities across Gujarat.