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First, submit a service on our website.You will NOT need to pay anything before service. Under Media Type, select “Hard Disk Drive (HDD)”.Then, fill in as much additional information as you can about the hard drive repair.Last, navigate to the next page where you will then be prompted to log in or create an account.
Follow the instructions we provide on how to pack your drive for shipping.We will let you know when we receive the drive. We will then perform diagnostics; this takes 1-2 business days. If your hard drive qualifies for the $60 Repair Service, we will proceed with the repair.If your drive has more severe issues, we will contact you with other options, or you can elect to have the drive returned to you with no cost for the diagnostics.
We will repair or replace any covered components. (See FAQ to see what is included.)This may take up to ten business days. Then, we will perform a test to ensure the data is accessible. We will email you to confirm the repair has taken place.Your drive will be shipped back to you, and you can then extract the data yourself onto another storage device. Or, we can perform the extraction for you for an additional cost.
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Why Use Outsourced?
No Risk
Our True No-Data, No-Charge Guarantee means there are no hidden fees, no attempt fees, no parts fees. If we cannot recover your data, you will not pay any service fee!
Affordable
Our services start as low as our $60 Hard Drive Repair Service, and our data recovery prices are generally 30% below the competition. In addition, we offer payment plans to spread out the cost of your recovery.
Expertise
We have serviced thousands of hard drives, flash drives, RAID arrays, and more, and we have decades of combined experience. We are so reliable that many other data recovery companies routinely outsource their difficult projects to us, knowing that we will deliver.
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Common Problems with Hard Drives
Clicking Drive
If your drive is clicking, power it down immediately! This could be a sign of a mechanical issue, such as a head crash.
Bad Sectors
Bad sectors generally signify surface damage, degrading magnetic head reading capabilities, or the end of life of the hard drive.
ROM/NV-RAM
EPROM or NV-RAM becomes corrupt and locks out data access. The data will need to be manually adjusted and reprogrammed to the PCB.
Translator
Corruption of system area translator modules results in loss of data access and requires a “hot swap”.
types of data recovery
Frequency of Failures
41% $60 Repair Service: includes electrical failures, such as failed PCBs, Brick errors, translator corruption, or basic firmware issues. Cost: $60* 36% Cleanroom recovery: includes data recovery from drives with head crashes, preamplifier failures, or other mechanical issues requiring a cleanroom. Avg. cost: $787* 10% Degraded surface: another type of mechanical failure, also known as bad sectors, which usually does not require a cleanroom. Avg. cost: $545* 9% Logical issues: includes recovery of deleted data and similar logical issues. Avg. cost: $336* 4% Advanced firmware: includes advanced firmware failures not covered under the $60 Hard Drive Repair, such as corrupted firmware on the disk platters. Avg. cost: $567*
*All data recovery services are all-inclusive and include repair, recovery, parts, and transfer media. These prices are the average paid by actual customers in 2014 excluding discounts, such as those our Partner Program members receive. Prices will vary depending on several factors. The $60 Hard Drive Repair Service is not a data recovery service and only includes repair (parts and labor) for drives that do not need data recovery.
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